Help Centre

We’re subscription free! At Trustist, we believe in transparency and affordability, ensuring that you can benefit from our solutions without any hidden costs. That means you only have to pay for the transactions you take.

The only charge you will receive is for transactions, no hidden costs or surprise payments.
With TrustistTransfer you pay 0.29% for Open Banking bank transfer fees and for card payments you pay transaction fees of 0.99%.

Trustist Rewards gives you, and your customers, access to hundreds of discounts from leading retailers including:

Marks and Spencer
ASOS
Boots
Tesco
eBay
H&M
Wowcher
Domino’s
Many more!

We do, our specialist sales team is always ready to discuss bespoke pricing setups for businesses that take more than £10m/10m€ a year. If this sounds like your business get in touch today!

When your customer scans the QR code they will be taken to a screen where they can choose between paying you via card payment or Open Banking.

To prevent potential fraudulent activity, the TrustistTransfer payment QR codes expire after 15 minutes. If 15 minutes pass and the payment has not been made, a new QR code can be generated to complete the transaction.

QR codes are valid for 15 minutes unless the popup is closed. In that 15 minutes the QR code can be scanned as many times as needed (if the payment process fails/user error when completing the payment on the customers side).

You can accept any credit or debit card that displays a Visa, or Mastercard logo, for Open Banking payments we have 80+ major banks supported.

You can create as many subaccounts as you like. This makes it easy to manage payments for large teams and organisations.

No, adding subaccounts is completely free. You only need to pay the transaction fees for the payments they collect on your behalf.

You can add subaccounts from your main account holder’s dashboard. Simply navigate to the “Subaccounts” section and click on “Add Subaccount” to get started.

No, each subaccount on TrustistTransfer is isolated from others. This means that they cannot see the payment information or activity of other subaccounts.

When your customer clicks the PayLink they will be taken to a screen where they can select their bank from the list, they will then be redirected to their banking app to confirm and make the payment.

To prevent potential fraudulent activity, the TrustistTransfer PayLinks expire after 15 minutes. If 15 minutes passes and the payment has not been made, a new PayLink can be regenerated to complete the transaction.

The PayLinks, like the QR code, are valid for 15 minutes, however we only recommend sending the link out once unless the customer needs it again to complete the payment.

Sending out the same PayLink more than once can make the payment process fail.

You can accept any credit or debit card that displays a Visa or Mastercard logo, for Open Banking payments we have 80+ major banks supported.

Open Banking is a system that lets you share your banking information with other apps and services through Application Programming Interfaces (APIs), making it easier to manage your money, use new financial tools and perform seamless transactions.

Open Banking payments work by using secure Application Programming Interfaces (APIs) that connect your bank account with authorised apps or services. These apps can initiate payments directly from your bank account, ensuring quick and seamless transactions.

Yes, Open Banking payments are designed with strong security measures. Your data is encrypted and transactions require authentication, such as a PIN or biometric verification, ensuring that your information remains confidential and protected.

Open Banking relies on authorised and regulated third-party providers, ensuring that they meet strict security standards and data protection regulations. Always check for certifications and licenses before sharing your banking details with any app. For Open Banking payments we have 80+ major banks supported.

Our transaction fees for Open Banking are just 0.29% – 90% cheaper than what is being offered by competitors.

We have 80+ major banks supported.

Apple Pay is a digital wallet service provided by Apple, allowing users to make secure payments using their iPhone, Apple Watch, iPad, or Mac at supported merchants.

Apple Pay stores your card information securely on your Apple devices to enable contactless payments. You can authorise transactions using Face ID, Touch ID, or your device’s passcode.

Google Pay is a digital wallet platform developed by Google, enabling users to make payments and store loyalty cards, gift cards and more on their Android devices.

Google Pay stores your card information on your device to facilitate contactless payments. It stores your card information securely and allows you to make payments in-store, in-app and online using your Android smartphone or tablet.

Yes, both Apple Pay and Google Pay are secure methods of payment. They use tokenisation, encryption and biometric authentication methods, ensuring your card information is protected during transactions.

You can accept any credit or debit card that displays a Visa, or Mastercard logo.

No, your customer will also have the option to enter their card details manually. This form is found underneath the Apple Pay/Google Pay button on the Card Payment screen.